Where we deliver: United Kingdom only
Carrier: Royal Mail Tracked 24 and Tracked 48
Free delivery: on orders over £40
1. Delivery options and cost
Orders are packed at our Oxford facility and handed to Royal Mail with end-to-end tracking.
| Service | Estimated time | Cost |
|---|---|---|
| Royal Mail Tracked 48 — standard | 2 to 3 working days | £3.50, free on orders over £40 |
| Royal Mail Tracked 24 — express | 1 to 2 working days | £4.99 |
Orders of £40 or more get free Royal Mail Tracked 48 delivery, applied automatically at checkout, anywhere in England, Scotland, Wales and Northern Ireland.
2. When we dispatch
- Monday to Friday — orders placed before 2:00pm are dispatched the same day.
- After 2:00pm — dispatched the next working day.
- Weekends and bank holidays — dispatched on the next working day.
Once the parcel is with Royal Mail you will receive an email with your 13-character tracking number.
3. Where we deliver
We deliver within the United Kingdom only. We do not ship internationally at this time.
Our Royal Mail service covers all UK postcodes, including mainland England, Scotland and Wales, Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight, the Isles of Scilly, and the Channel Islands.
Deliveries to island and remote Highland postcodes can take an extra working day, depending on Royal Mail’s local schedules.
4. Tracking your order
- We email a dispatch confirmation as soon as your parcel is scanned at the depot.
- You can follow it on our order tracking page, or enter the tracking number on the Royal Mail website.
- If you gave a mobile number at checkout, Royal Mail will text you with delivery updates.
5. Late or missing parcels
Check your tracking link first. Royal Mail may have left the parcel with a neighbour or in a safe place, or left a “Something for You” card if nobody was in.
Royal Mail treats a UK item as lost once 10 working days have passed beyond the estimated delivery date. If your order has not arrived by then, email hello@santosequine.com or message +44 7391 626201 and we will send a replacement or refund you in full.
6. Packaging
We use recyclable boxes, paper fill and tape, chosen to protect the bottles in transit while keeping plastic out of the parcel wherever we can.
7. Receipts and invoices
Chofard Enterprise Ltd is not registered for VAT, so no VAT is included in or added to our prices.
To save paper we do not put an invoice in the box. Your itemised receipt is emailed when the order is placed. If you need a paper invoice for your records, email hello@santosequine.com and we will send one.
8. Who you are buying from
- Seller and brand owner: Chofard Enterprise Ltd, company number 13073779, registered in England and Wales.
- Dispatch address: 16 Cromwell Close, Marston, Oxford, OX3 0RW, United Kingdom.
- Manufacturer: Promote Botanicals Care Ltd, company number 16902607, London.
- Contact: hello@santosequine.com · +44 7391 626201