Get in touch
Someone who knows the products answers.
A coat that will not come clean, an order on its way, or stocking the range at your yard. Write to us and you will hear back within one working day.
Who you are writing to
Four reasons people write. Pick one in the form below.
Customer care
How to use a product, which one suits a coat or a mane, and anything about an order, a delivery or a return.
Yards and trade
Livery yards, competition barns and professional grooms buying for more than a few horses. Tell us how many and how often.
Retailers and stockists
Tack shops and equestrian retailers who want to carry the range. We will send trade terms and current availability.
Press and governance
Media enquiries, product information requests, and anything addressed to Chofard Enterprise Ltd as the company behind the brand.
Direct channels
Four ways through, and when we are at the other end.
Product safety line
+44 7721 384192
If you think a product has caused a reaction, stop using it and call us. For the horse itself, speak to your vet.
When we are here
Monday to Friday, 9am to 5pm UK time.
Closed at weekends and on English bank holidays.
Send us a message
Tell us about the horse and the coat. The more you say, the better the answer.
We use what you send only to answer you. Nothing is added to a marketing list from this form. See our Privacy Policy.
Asked often
Which of the two products do I need?
Both, if you want the full result. The Shampoo cleans; the Detangler & Finisher is what you use afterwards on the mane and tail. Wash, then finish.
Is it suitable for a horse with sensitive skin?
The products are formulated for equine skin and hair, at a pH set for horses rather than for people or for pets. They are cosmetic grooming products, not veterinary medicines. If a horse has a skin condition, is under treatment, or has reacted to products before, speak to your vet before using anything new.
What does delivery cost and how long does it take?
Royal Mail Tracked 48 is £3.50 and takes 2 to 3 working days. Royal Mail Tracked 24 is £4.99 and takes 1 to 2 working days. Orders of £40 or more get free Tracked 48 delivery, applied at checkout. Full detail is on our Delivery Information page.
Do you deliver outside the United Kingdom?
Not at the moment. We deliver to England, Scotland, Wales and Northern Ireland only. If you are outside the UK, write to us and we will tell you where that stands.
Can I return something I have already opened?
Yes. Every order carries a 30-day money-back guarantee, and that holds even if you have used the product, provided most of it is still there. The conditions are set out on our Returns & Refunds Policy page.
Do you supply yards, grooms and retailers?
Yes. Use the form above and choose Yards and trade, or Retailers and stockists. Tell us how many horses you look after, or which shop you run, and we will come back with terms.
Who you are dealing with
Santos Equine is a brand owned and operated by Chofard Enterprise Ltd, company number 13073779, registered in England and Wales, at 16 Cromwell Close, Marston, Oxford, OX3 0RW. Chofard sells the products and is responsible for your order.
The products are manufactured in the United Kingdom by Promote Botanicals Care Ltd, company number 16902607, at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Chofard Enterprise Ltd is not registered for VAT, so no VAT is included in or added to our prices.